Booking Terms and Conditions

From the website https://apartamentlestresvalls.com

1 - Reservations and payments

After the reservation is confirmed and the stay is paid in full, the guest will receive an email with the booking details (booking number, arrival and departure dates, number of guests and amount paid, including tourist taxes).

Before arrival, guests must provide the documentation required for the traveller registry, in accordance with current Spanish regulations.

IVA / VAT

All prices shown on our website include VAT (the general sales tax in Spain). Should VAT/IGIC rates change, we reserve the right to adjust our prices accordingly.

2 - Cancellation policy

The reservation may be cancelled free of charge up to 7 days before the arrival date.

Cancellations made within 7 days of arrival, as well as no-shows, WILL NOT BE ENTITLED TO ANY REFUND.

Security deposit

A deposit of €100 will be requested upon arrival to cover any damage caused during the stay. This amount will be refunded at the end of the stay, once the good condition of the accommodation has been verified.

Advance payment

The full amount of the reservation must be paid in advance for the booking to be confirmed.

3 - During your stay

Maximum capacity: 4 guests.
Pets are not allowed, unless expressly authorised by the property.
Smoking is prohibited throughout the accommodation.
Parties or events are not allowed.
The apartment may not be used for commercial, advertising or audiovisual purposes without the property's prior authorisation.
Only the guests named in the reservation may stay at the property.
Minimum age for check-in: 18 years.

If the keys are lost, stolen or mislaid, a charge of €150 will apply, covering the cost of replacing the lock, making new copies and the measures needed to keep the accommodation secure.

4 - Arrivals / Departures

Arrivals

Arrival from 16:00. We appreciate you providing your best estimate of arrival time.

Departures

As a general rule, departure must take place before 11:00.

Early check-in or late check-out requests can be made at the time of booking. These requests are subject to availability and must be confirmed in advance by the property.

5 - Cleaning

The apartment is delivered clean, disinfected and ready before each arrival.

6 - Courtesy towards others

Out of respect for the neighbours' rest, an appropriate noise level must be kept between 22:00 and 09:00.

Parties, large gatherings or any activity that may disturb the neighbourhood are strictly prohibited.

Failure to comply with this rule may result in the immediate termination of the stay without a refund.

7 - Data protection

Confidentiality and secrecy of all personal information provided by guests will be maintained. Data is entered into the booking system and contact information. In accordance with European data protection legislation, guests can rectify or cancel their data whenever they wish. If you have any questions or require additional information on this topic, please contact the Property.

8 - Liability

The property will not be liable for losses, theft, personal injury or accidents suffered by guests during their stay, except where legal liability is attributable to the property.

Likewise, the property is not responsible for interruptions, breakdowns or issues with water, electricity, internet or telephone supply, or any other service beyond its control, provided such issues are not attributable to the property.

Guests will be liable for any damage caused to the accommodation, furniture, equipment or facilities during their stay and must report any incident as soon as possible.

9 - Right of access to the apartment

The property may access the apartment during the stay only when necessary to carry out maintenance work, address an incident, investigate a complaint, or for any other justified reason related to the accommodation.

Whenever possible, the guest will be informed in advance of the expected date and time of access. In urgent or emergency situations that may affect the safety of people or the property, the owner may access the apartment without prior notice.

10 - Right to terminate the stay

The property may terminate the stay and request the immediate eviction of the apartment, without any right to a refund, in the event of any of the following:

Breach of these General Conditions.
Behaviour that disturbs the neighbourhood or causes a nuisance to neighbours.
Holding unauthorised parties or events.
Exceeding the maximum number of authorised occupants, or any person staying at the property not being listed on the reservation or registered in accordance with current traveller registration regulations.
Intentional or negligent damage to the apartment, its facilities, furniture or common areas.
Tampering with smoke detectors, fire extinguishers or other safety equipment.
Using the apartment for illegal or dangerous activities, or activities contrary to current regulations.

11 - Force majeure

The property will not be liable for any failure or delay in fulfilling its obligations when such failure results from circumstances beyond its reasonable control.

Force majeure events include, among others, fires, explosions, floods, extreme weather events, earthquakes, epidemics or pandemics, labour disputes, terrorist acts, wars, riots, restrictions imposed by the authorities, and failures in public or private supply or telecommunications networks.

These General Conditions are governed by Spanish law. Any dispute that may arise shall be submitted by both parties to the jurisdiction of the Spanish courts.

12 - Guest support and complaints

Our goal is to offer the highest quality stay. If any issue or complaint arises during your stay, please contact us as soon as possible so we can resolve it quickly and effectively.

We are committed to handling all issues diligently and to seeking a suitable solution whenever it is within our means to do so.

13 - Lost property

The property is not responsible for personal belongings left behind in the apartment after the stay has ended.

If an item is found, it will be kept for a maximum of 30 days. Should the guest wish to recover it, packaging and shipping costs will be entirely at their expense.

14 - Damage to the accommodation

Guests agree to use the apartment, its furniture, appliances and other equipment with due care.

Any damage caused during the stay through misuse, negligence or breach of these conditions will be the guest's responsibility and may be charged accordingly. The property may deduct the corresponding amount from the security deposit or claim the difference where the cost of repair or replacement exceeds the deposited amount.

15 - Acceptance of the General Conditions

Making a reservation implies the guest's full knowledge and acceptance of these General Conditions, which will apply throughout the stay at the accommodation.