Frequently Asked Questions

These questions have been asked by other guests from previous reservations, if you still have any questions, please contact us using the form below.

What is the cancellation policy?

The reservation can be canceled as long as the change or cancellation is not made 7 days before the arrival date of the reservation. In case of absence or non-attendance, the charge will be equal to that of cancellation.

A deposit of €100 is left at the entrance to cover possible damages, which will be returned upon departure.

Are there sheets and towels?

Yes, our apartment includes a set of towels per guest as well as sheets.

Are pets allowed in the apartment?

We do not allow pets in the apartment to ensure a hypoallergenic environment for all our guests.

Does it have a fireplace?

Yes, the use of the fireplace is allowed. Cooking in it is totally prohibited.
Firewood is not included.

Is smoking allowed in the apartment or in common areas?

Smoking is not allowed in the apartment or in any of the common areas to ensure the well-being and comfort of all our guests and neighbors.

How do I get the keys to the apartment?

A few days before we will contact you to send you the necessary instructions upon arrival.

Is parking available?

Our apartment does not have private parking, however you will find free parking on all adjoining streets.

Is there a minimum age to make a reservation?

Yes, the minimum age to make a reservation in our tourist apartment is 18 years old. Children under 18 must be accompanied by an adult throughout their stay.

Is there WIFI in the apartment?

We have WIFI and fiber connection throughout the apartment.

Is it possible to do early check-in or late check-out?

Whenever conditions allow and possible, entries and exits outside the stipulated hours will be permitted.

Contact us

Do you have any doubt?

Fill out the form with your information and we will help you resolve any questions or concerns about our accommodations.

+34 642 14 20 40

Carretera de la Vall d'Aran, 39, 25595 Llavorsí, Lleida

Welcome Promotion

Discount 5%


When you make your reservation, don’t forget to enter this coupon in the discount code section to enjoy its benefits. The 3 Valls are waiting for you.